Project/Account Manager

THE ROLE

We are seeking a dynamic Project/Account Manager to lead the delivery of critical cloud infrastructure and IT solutions projects for our top-tier clients at CloudOn. You will work closely with our technical support, development, and sales teams to ensure successful project delivery and client satisfaction. This role is perfect for someone who combines technical acumen with exceptional negotiation and project management expertise.

RESPONSIBILITIES

• Manage end-to-end cloud migration and IT infrastructure implementation projects, from initial requirements and design through delivery, deployment, and post-implementation support
• Coordinate across multiple teams (engineers, cloud architects, support specialists) to ensure projects are delivered on time, within budget, and to agreed technical specifications and quality standards
• Build and maintain strong relationships with key customer accounts, identifying service expansion opportunities, upsell potential, and new business growth initiatives
• Monitor and report on critical project KPIs (SLA compliance, budget variance, timeline adherence, customer satisfaction metrics) with detailed progress reports to stakeholders and senior leadership
• Identify and resolve relationship friction points with clients, managing conflicts diplomatically and ensuring long-term customer satisfaction and retention
• Contribute to the development of proposals, RFPs, RFQs, and technical pitches for new projects through close collaboration with the sales team
• Manage project budgets and forecasts, track expenditures, and ensure financial viability and profitability of each engagement
• Document project lessons learned and contribute to continuous improvement of CloudOn's project delivery methodologies and best practices

REQUIREMENTS

• Minimum 5 years of project management or account management experience in a B2B IT services, cloud computing, or technology solutions environment
• Project Management certification (PMP, PRINCE2, or equivalent) or demonstrated proficiency with project management tools such as MS Project, Asana, Jira, or Monday.com
• Strong understanding of cloud technologies (AWS, Azure, Google Cloud) and ability to communicate effectively with technical teams without necessarily being a developer
• Excellent negotiation and problem-solving skills with the ability to manage competing client requirements and internal team priorities
• Proven track record of managing client relationships, building long-term partnerships, and demonstrating success in upselling or account growth initiatives
• Outstanding communication skills (verbal and written) with the ability to present data and insights to diverse audiences from C-suite executives to technical staff
• Preferred: Experience with Agile, Scrum, or Hybrid project delivery methodologies and familiarity with financial reporting and budget forecasting
• Preferred: Knowledge of the Greek and international IT services market with ability to work effectively in a multicultural environment

WHAT WE OFFER

• Competitive salary package with annual performance bonus tied to project delivery outcomes and customer satisfaction metrics
• Professional development opportunities with funding for certifications (PMP renewal, cloud certifications, advanced PM training) and conference attendance
• Flexible work arrangement with hybrid model allowing work from our central Athens office or remote work based on project requirements
• Access to cutting-edge cloud technologies and the opportunity to work on impactful use cases that directly benefit our clients
• Collaborative environment with a dynamic, diverse team and networking opportunities with cloud infrastructure and modern IT specialists
• Clear career progression path with opportunities to grow into Senior Project Manager, Account Director, or Director of Client Success roles based on performance and ambition